Radio Repair Procedures — Office of Information Technology

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Youarehere:Home/CampusRadioSystem/RadioRepairProceduresRadioRepairProcedures

HavingtroublewithyourRadio?

OITcanhelp。

RequestRepair

ContacttheOITHelpDeskat?

(949-824-2222)

Bepreparedtoprovidethefollowinginformation:

Contactnameandextensionnumber

Department

Location

TheradioIDnumberandserialnumber

Troublebeingreported?

ThecustomermustdeliverhandheldradiostoOITattheAdministrativeModularsB,Building423。

Thebattery,antenna,anddustcovershouldberetainedbythecustomerunlessitispartofthetroublebeingreported。

AnOITService?

Now?

form?

willbecompletedfor?

yourradiorepairforbillingpurposes?

YoucanalsoselfinitiatearepairrequestbysubmittingtheformwhichisavailableonourDepartmentshomepage。

RadioSentOutforRepair

OITwillcontactMotorolaServiceDepotandsendtheradioinforrepair。

InWarrantyHandheldradiosunderfactorywarrantywillberepairedatnocharge。

OutofWarrantyHandheldradiosoutofwarrantyreceiveflatraterepairservice。

XTSseriesradiosarerepairableuntiltheendof2019perMotorola?

Pricesmayvary;physicallydamagedradiosarenotcoveredunderflatraterepair?

YoumaycontactBrianChrismanat(949)824-8151forcurrentpricing。

RepairedRadios

RadioProgrammingIfaprogrammingchangeisrequestedtosolvethetroubleyouarereporting,OITwillcoordinatethereprogrammingoftheradio。

Dependingontheproblem,youmayberecharged。

RadioPick-upWhenarepairedradioisreturnedtoOITbyMotorola,thedepartmentwillbenotifiedthattheradioisreadyforpickup。

BackboneEquipment

AnytroublewithbackboneequipmentisalsohandledbyOIT。

PleasecontacttheOITHelpDeskat(949)824-222224hoursaday,toreportbackbonetrouble。

OITwillworkwithourcontractedMotorolaserviceprovidertoresolvesystemproblems。

UpdatedonTuesday,September17,2019NeedHelp

HelpCenter

OpenaTicket

ServiceRequests

CallUs?

–(949)824-2222

EmailUs?

–?

oit@uci。

edu


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